Script 13 — Immediate Damage Report
My wheelchair has been damaged. I need to file an incident report before leaving the airport. Could you please bring the supervisor over?
Script 14 — Requesting a Loan Chair
I’ll need a temporary replacement chair while mine is being repaired. Can you please arrange a loan chair now and confirm the process in writing?
Script 15 — Costs & Reimbursement
I’ll be keeping all receipts for expenses caused by the damage. Could you please confirm which department I send those to?